Your Privacy and Security Matters to Parts Express

This Parts Express Privacy Policy was updated on October 30, 2020.

At Parts Express, we are committed to protecting your privacy and handling every transaction with the utmost security measures in effect. We believe in complete transparency in the obtaining and usage of your personal data. The information you supply to Parts Express is used to process orders and provide you with the best possible shopping and interaction experience. Please read on for more detail about our privacy/security policies.

Acceptance of Privacy Policy

In order to process orders, create a store account, post a review, provide requested marketing notifications, accept a contest entry, display a submitted project or maintain general business interaction, we need to process the personal information you have provided. By reading this policy, you are confirming that you have read and understand how and why we use your information. You are not required to provide the personal information requested. If personal data is not provided, we will simply not be able to continue with any transactions or business interaction.

Personal Information We Collect

When you create a store account, purchase a product, download a manual or software update, enter a contest or sweepstakes, request a product quote, engage in chat, register for a commercial account, participate in a survey, join our mailing list, participate in a forum, contact us in general or engage in a business interaction, a variety of information may be collected, including your name, mailing address, phone number, email address, IP address, location information, device identification, and credit card information. In certain cases we may request proof of business ownership and additional personal information for purposes of establishing a commercial account or extending credit terms.

There may be times when non-personal or identifiable information is collected such as online store browsing behavior, product interaction or shopping habits, of which none is combined with personal information for identification purposes. This information is solely used to create a better shopping experience or product offering.

Information, Use and Control

We may process your personal information provided with your consent, for purposes as described above in order to complete a transaction or business interaction. We may also use this information to update you on product announcements, upcoming events, sweepstakes notifications, software updates, product purchases or transactional notifications. If you do not wish to be contacted by us, you may update your account preferences at parts-express.com or contact our Customer Service department using our contact page with a request for opt-out. Your consent to use of personal data may be revoked at any time upon request.

How does Parts Express protect customer information?

Parts Express takes the security of your personal data very seriously and has long implemented layers of protection to protect your privacy. When you place orders or access your order information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

In select cases, you may choose to share personal information such as your name or contact information in reviews, forum posts, product questions or social media interaction. You are responsible for the personal information you have chosen to share in these instances, and this information does not fall under the protection of our privacy policies. Please exercise care when using any of these features as usage is at your discretion.

Will Parts Express disclose the information it collects to outside parties?

Parts Express does not and will not sell, trade or rent your personal information to others. All information gathered from purchases, surveys, newsletter sign ups and other online activities are used by Parts Express to track sales, maintain customer service and handle marketing related issues. In the event of sweepstakes submissions, your permission is required via a clearly defined opt-in on the entry form in order to provide our partner with your email address or contact information.

Safety Guarantee

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We Do Not Disclose Your Private Online Communications

We honor the confidentiality of our customers' private e-mail communications with Parts Express, as well as any profile data you may create.

Opt-In and Opt-Out Newsletter

The Parts Express online newsletter is an opt-in only newsletter where customers must sign-up with a request to receive this newsletter. Any customer at any time may opt-out or unsubscribe to our electronic newsletter. Clear instructions on how to unsubscribe are included at the bottom of every mailing. This mailing list is never sold, rented or used by a third party. We do not disclose any data from our mailing list.

Consent

By shopping with us, you consent to the collection and use of your personal information, as stated above, by Parts Express. If in the future we change any portion of our privacy policy, we will post those changes on this page so that you are always aware of what information we may collect, how we use it, and under what circumstances if any, we disclose it.

By engaing in chat with a Parts Express agent you are consenting that a transcript of your chat may be stored on our service provider's server. This transcript may be viewed by a Parts Express agent in order to handle your request.

Cookies and Other Technology

Our site and marketing communications may use cookies, pixel tags and analytics tracking to provide a better shopping experience, understand user behavior or measure the effectiveness of an advertising campaign. Pixel tags and analytics tracking provide non-personal information so we may optimize our interactions in order to provide a more pleasant shopping experience. Cookies are a mechanism to remember information about a visitor from one page to another to make your experience more convenient. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to preserve your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. Our website requires the use of cookies. Turning off cookies or rejecting the parts-express.com cookie will prevent you from accessing the website.

California Consumer Privacy Act (CCPA)

The following section provides detailed information applicable only to California residents under the California Consumer Privacy Act (CCPA), including details on those individuals’ rights and choices under the CCPA.

From time to time we may elect to share certain “personal information” about you with third parties for those third parties’ direct marketing purposes. Subject to certain limitations under California law, residents of the State of California may request a list of third parties to whom we have disclosed certain personal information for those third parties’ direct marketing purposes during the preceding year. If you are a California resident, you may contact us as described at the end of this section.

The “Personal Information We Collect” section of this Privacy Policy describes the specific pieces of information we collect from and about California residents. This information generally falls into the following CCPA categories, to the extent that any of the following are personally identifiable: identifiers; commercial information; financial data; internet or other network or device activity; geolocation information; professional or employment related data; personal information described in Cal. Civ. Code 1798.80(e); characteristics of protected classifications under California or federal law (such as age or gender); education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) (such as the transcript of a job applicant); and other information that identifies or can be reasonably associated with you. During the last 12 months, we have “sold” (as that term is defined under the CCPA) information that qualifies as identifiers, commercial information, and potentially internet or other network or device activity. During the last 12 months, we and our service providers have used all of the categories of personal information mentioned in this Privacy Policy for the purposes described in this Privacy Policy, though in some cases the use was more indirect than others, and service providers’ uses vary from provider to provider. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

Instructions: California residents can use this form to submit requests under the California Consumer Privacy Act (CCPA) regarding personal information collected by Parts Express. Parts Express reserves the right to refuse requests, in part or in whole, to the extent permitted by law, if we are unable to verify your identity, or if we cannot verify your authority to act on behalf of another person. Parts Express will make an effort to fulfill verified requests within 45 days of receipt. However, the period for responding to your verified request may be extended, based on the complexity and the number of requests received. If this extension is required, Parts Express will communicate the extension and the reason(s) for the delay within 45 days of receiving the request.

For certain requests, we may ask for additional information or documents to verify the identity of the consumer who is the subject of the request. The information provided through this form will be used to respond to your request, including verifying identity, identifying personal information responsive to your request, and keeping records of your request.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Parts Express possible and to enhance your overall online experience with us. We do not sell, trade or rent your personal information to others. We pledge to all our customers to work diligently to protect the information gathered and to seek to use the latest web technologies to provide a safe, private shopping experience. Our employees, vendors and third-party service providers are required to adhere to the same strict privacy enforcement policies in order to safeguard your information.

Tell Us What You Think

Parts Express welcomes your questions and comments about privacy. Please feel free to contact us here or contact our Data Protection officer at the following:

Parts Express
Attn: Data Protection Officer
725 Pleasant Valley Drive
Springboro, OH 45066