Frequently Asked Questions

You can create an account by filling out the “Register a New Account” option on this page and submitting the form by clicking “Create Account.” Follow the prompts to complete the process.

To update your billing information, log into your account, click on “Account Settings,” and update your billing details.

Orders can be placed online through our website or by contacting our customer service team at 1-800-338-0531.

When ordering online, you have the option to place your order as a Guest or create an online account. Creating an account allows you to view your order history, manage payment and billing information, create Project Lists, and much more.

Most orders ship the same day if placed before 4 PM ET, Monday through Friday. Orders shipped via postal service will be dispatched the same day or within two business days.

We make every attempt to have all products in stock and ready to ship. Orders placed online are promptly processed to reserve inventory for you. If any items are out of stock:

• U.S.:

  When you order an item that is not in stock, we will ship any available parts and backorder the rest. Multiple back-ordered items will be shipped together at no additional shipping cost. We choose the carrier for back-ordered shipments, and your package may be delivered by the postal service.

• International:

  We will ship the order complete when all items are in stock. In the event an out-of-stock item has been discontinued, we will remove it from your order.

We are happy to special order items available through our manufacturers. Special orders are non-cancelable, non-returnable, and non-refundable and may require pre-payment. Contact us for pricing, lead time, and availability.

Gift Certificates can be purchased and redeemed at checkout and are available in various amounts.

• After your order is shipped, you will promptly receive a shipment confirmation via email containing your tracking number. Simply click on the tracking number to see the progress of your shipment while it’s in transit. Please note that tracking details will be available within 24 hours for UPS shipments and up to 48 hours for USPS shipments. If you don’t receive this email, please check your spam folder or contact us to confirm that we have the correct email address on file.
• If you have created an account, sign in, click on “Purchases” in the menu, and select “Purchase History” to view your order list. The tracking number will be displayed next to the relevant order number. Click the link to see detailed tracking information.
• If you know your order number, you can Track Your Order here.

We do not require a minimum order for destinations within the U.S., U.S. Territories, and Canada. For all other destinations, please order merchandise totaling at least $50 USD.

We are required by law to collect state sales tax in the US. However, customers with a valid tax-exempt certificate on file are exempt from sales tax. Please send your tax exemption form via fax to 1-937-743-1677 or email it to accounting@parts-express.com. You can also visit our Business Forms page to download a blank tax exemption document.

• Amazon or eBay orders:

  If you placed your order through Amazon or eBay, log in to your Amazon or eBay account to view the order and submit a cancellation request as required by Amazon or eBay.

• Parts-Express.com orders:

  Orders that have been billed, loaded onto our shipping container, or left our facility cannot be canceled. If your order is not eligible for cancellation, contact us for a return authorization number to return your shipment for a refund. Please also refer to the Returns section for further information.

Most payment providers, like credit cards, PayPal, and major marketplaces such as eBay and Amazon, do not allow us to make changes to an order after checkout, but we can still help. Contact us as soon as possible. We’ll do our best to cancel your order if it hasn’t already been processed, allowing you to place a new one with the correct details.

Please note that if you paid via credit card, a second authorization is obtained for the new order. The authorization obtained on the original order will drop immediately upon cancellation. Allow 3-5 business days for PayPal authorizations to drop off.

Important Credit Card Authorization Information

When a credit card payment is submitted, the order amount is instantly routed to a credit card authorization center for approval. When authorized, the order amount is “held” by the bank while the order is processed for shipment. Only once the order ships do we charge your card. If, for any reason, the order does not ship, the initial authorization will automatically drop off within several days.

• Credit Card:

  We accept Visa, Visa Gift Card*, MasterCard, American Express, and Discover when issued from a U.S. bank. Please note that some issuers of Visa gift cards require you to register your address first. Instructions are usually included with the card. If your payment is declined, please contact the issuing bank to verify available funds.

• PayPal & PayPal Financing:

  (4 easy payments) are available when ordering via our site.

• Parts Express Gift Certificates:

  Gift certificates can be redeemed at checkout.

• Wire Transfer:

  To place an order via wire transfer, please call our Contact Center at 1-800-338-0531. We will email you our bank details after receiving your order. Please include an additional $35 USD to cover fees imposed by the sending and receiving bank. If there is an overpayment, we will apply a credit to your account for future purchases. Please allow up to 5 business days for order processing.

• Personal/Company Check:

  Please include your sales order or quotation number on the front of the check to prevent any processing delays. Personal checks may be held for up to 3 weeks for fund clearance. You can provide an image of the paid check to expedite your order. Checks should have a preprinted name, drawn on a U.S. bank, and in U.S. dollars. Orders will be released for shipment when paid in full. We use Certegy for check verification. Please note that a fee of $30.00 will be charged for returned checks, plus any applicable legal fees.

• Money Order/Cashier’s Check:

  Orders will be shipped within 24 hours of receipt during normal business hours.

• Net Terms/Open Account:

  For businesses, schools, and government agencies, we offer payment terms based on the submission and approval of a credit application. Our open account terms are Net‑30 and are available to U.S. customers. U.S. public schools and government agencies need only submit an authorized signed purchase order by mail for immediate consideration. Please provide a purchase order number when using Net‑30 payment terms.

We offer multiple shipping options, including standard, expedited, and two-day shipping. Shipping carriers include UPS, USPS Priority Mail, DHL, and FedEx.

Simply log into your Parts Express account or create a new one. Then, add your items to the cart and click “Begin Secure Checkout” to view the available payment and shipping options for your destination, along with estimated delivery times. Please note that countries or carriers not shown as options at checkout are currently unavailable.

Yes, we offer international shipping to most countries worldwide.

Due to federal and international air transport restrictions, Parts Express is only permitted to ship products containing Lithium via UPS Ground to the contiguous U.S.

Shipping costs are calculated based on the weight/size and destination of your order. You can view the shipping fees before completing your purchase at checkout.

Delivery times are determined by the destination and selected shipping method, with estimated delivery times provided during checkout.

When the carrier is UPS or DHL, rates include “Standard” carrier broker fees. Any applicable non-standard broker fees are collected by the carrier before delivery.

UPS and DHL shipping charges shown at checkout do not include customs duties, taxes, non-standard broker fees, or other fees required for Customs clearance in your country. For specific regulations and requirements, we recommend contacting your country’s Customs Bureau directly.

Customs duties, taxes, and other possible fees, such as non-standard broker fees, are usually paid in advance by the carrier to facilitate Customs clearance on your behalf. These prepaid fees will be detailed and billed to you by the carrier through email before delivery. Once the payment is settled, the carrier will arrange the delivery.

For USPS (United States Postal Service) shipments, any applicable taxes may be collected upon delivery.

In the European Union, a Value Added Tax (EU VAT) applies to goods and services. This tax is mandatory for all member states and is charged as a consumption tax on goods delivered within the EU VAT area.

See VAT Rates published by the European Commission Customs and Taxation Union. (reference page 3)

If your package is delayed, please check the tracking details for a carrier update. For lost packages, reach out to our customer service team for further assistance. Please note that, while rare, carriers may experience transit delays due to factors like severe weather, high shipping volumes, or holiday schedule changes. Please contact us if you are concerned about the delivery of your shipment.

• U.S.:

  The carrier will return your shipment to us and charge the shipping to Parts Express. Upon receiving the refused shipment, we will issue a refund for the merchandise minus the return shipping costs.

• International:

  Undelivered packages due to refusal by the purchaser are considered abandoned in the destination country and will not be returned to Parts Express. Parts Express does not issue refunds for refused, abandoned, or seized orders.

If you’re not happy with your purchase or simply change your mind, you can return it for a full refund within 60 days of the invoice date. The item should be in new, pristine condition. Please make sure to pack your return securely to prevent damage during transit to Parts Express. Insure the package for the value of the product and return via the carrier of your choice. If your package is damaged due to insufficient packaging, you’ll need to file a claim with your carrier. Insufficient packaging may cause some shippers to deny damage claims.

Non-returnable products:

• Special orders
• Books
• CDs
• Instructional videotapes
• Software
• Custom cut cable/wire
• Grill cloth
• Tubing
• Special order products
• Speakers with mounting marks, signs of use, or burned voice coils (distinct burn odor and a discolored/black spider around the base of the cone)

Please note: custom cut cable/wire, carpet, grill cloth, and tubing samples are available upon request to evaluate for proper application. Shipping charges apply.

Damage:

Please provide images of the damaged product, the manufacturer’s box, the outer shipping carton, and the shipping label. We will initiate a Damage Inspection Claim, which will prompt the carrier to follow up with an inspection and retrieve your package. The carrier requires the recipient to retain all boxes, labels, and packing materials until the claim has been approved. Please note that we are unable to file damage claims after 90 days or if the original shipping cartons are not in your possession.

Order Error:

Inspect your shipment for accuracy upon receipt and report any order errors within five days. We will provide a prepaid label to return incorrect items and promptly ship the correct items.

Defects:

Some manufacturers handle their own warranty. Please review the warranty located under the Manuals & Resources tab on the product detail page at www.parts-express.com. For items warrantied through Parts Express, we will issue a Return Authorization number. Provide details of the issue, set-up, and any other information to help troubleshoot or identify the cause. If the return is initiated after 60 days from receipt during the warranty period, the customer is responsible for the return shipping costs. However, Parts Express will cover the shipping costs for your replacement unit. Defective products are inspected and tested upon receipt. Please note that the manufacturer’s warranty does not cover refunds or replacements for products that are damaged due to misuse. Also, see the question “What is your speaker return policy?”

All other return reasons:

Please inspect your shipment upon receipt for any damage or fulfillment errors, and we will correct them promptly.

You can initiate a return by logging in to your account and clicking on “Overview/Purchase History” in the menu. Select the applicable order to display details and select “Return.” You can also visit our Contact Us page for assistance.

Most returns are processed in 1-2 business days. Some returns may require extended processing days for technical evaluation, peak times, etc.

Variables such as sound and tone are subjective to the listener. While we cannot guarantee the suitability of a specific speaker to a particular application, we offer a 60 day return policy from the date of invoice. You may return any speaker in new, resalable condition within this period for any reason.

Defects occur even in the most expensive of speakers from the most respected names in the business. Contact a Parts Express Technical Advisor immediately if you suspect you have received a defective speaker. We will provide a full refund, including return ground shipping charges.

Speakers must be free of mounting marks or scratches (especially around the mounting holes), solder on the connectors, sealing caulk, dirt, sawdust, or other debris. In extreme cases, refunds or credits may not be offered.

Refunds/replacements are not issued for products that are damaged due to misuse. For example, a speaker with a burned voice coil, generally caused by overpowering, is not deemed a manufacturer defect and is not eligible for exchange, refund, or credit.

Characteristics of a burned voice coil include:

• A distinct burn odor.
• Discolored or blackened spider at the base of the cone.

However, speakers with burned voice coils can be returned for evaluation (postage prepaid). Visit our contact page to obtain a return authorization number (RA #).

Auditioning Your Speakers:

Each speaker order includes the following instructions: To “audition” a speaker without scratching or marking it will require getting into the speaker cabinet and listening to it play without actually mounting it with screws. This can be done by tilting the cabinet back and setting the speaker in place. If the cabinet has bare wire leads, just wrap them around the solder lug connector on the back of the speaker to make the electrical connections. A friend can help hold the speaker in place while you listen to the new speaker. This is, of course, not an optimal way to listen to a speaker, but it will allow you to identify major response problems or poor tonal characteristics before mounting.

All products have a minimum 90 day warranty for defects. Most products come with an additional manufacturer’s warranty, which varies depending on the item or brand. Please review warranty details located in the Manuals & Resources tab on the product detail page. Some products are warranted through the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See detailed warranty instructions for each product on the product detail page. Warranty applies only to purchases made through Parts Express.

Limited Warranty:

All new products, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from the date of shipment. No purchase order or verbal advice shall alter this. Warranties are shown on each product detail page.

Disclaimer:

There are no other express warranties. To the extent that warranties may be implied by operation of law, their duration is limited to the same length of the foregoing limited warranty. We will not be responsible for incidental or consequential damage due to defective products or improper use of products.

Remedy:

We will at our election, and subject to availability, either replace, repair or exchange any product we have sold with a defect in materials or workmanship or issue a full or pro-rated refund/store credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.

Some items can be repaired by the customer, but attempting repairs may void the warranty. If you are unsure, please consult the product manual or contact customer service.

You can contact customer service by phone at 1-800-338-0531, via email, or through our live chat option on our website.

Our Contact Center is available to answer emails and calls Monday through Friday, 8 AM-5 PM ET.

You can shop in our Springboro, OH, showroom six days a week. Monday through Friday 8 AM-6 PM ET, Saturday 10 AM-4 PM. Come in and browse! Get Directions to our Showroom on Google Maps.